Frequently Asked Questions
- How is Mixpanel different from Google Analytics?
- Can I use Mixpanel and Google Analytics at the same time?
- How does the "free" plan work?
- What is a data point?
- What languages does Mixpanel work for?
- Can I use Mixpanel on Facebook?
- Why does it say there are no events today?
- Can I delete a funnel? Can I delete an event?
- Can I host the js file myself?
- Is the live chat a bot?
- I hit the server but my data is not showing up. Why?
- Where are super properties stored?
How is Mixpanel different from Google Analytics?
The biggest difference between Mixpanel and Google Analytics is that Mixpanel emphasizes event tracking, and Google Analytics emphasizes pageview tracking.
Mixpanel also provides real-time analysis and visitor retention analysis, which Google does not provide, as well as improved Funnel Analysis.
For more details, please view our Features list.
Can I use Mixpanel and Google Analytics at the same time?
Yes.
How does the "free" plan work?
When you sign up for Mixpanel, you start out on the "free" plan, with a cap of data points per month. If you go significantly over this cap, you will be asked to upgrade to a paid account.
What is a data point?
A data point is counted for each individual event you track with Mixpanel. If you are tracking 5 events on a page, and 10 people come to the page, you will send 50 events and use 50 data points.
What languages does Mixpanel work for?
We currently have official libraries supporting Javascript, Python, and PHP.
These are not the only languages you can use, however. Our REST API makes it possible to send data to Mixpanel from any language, because it's as easy as pinging a URL.
Can I use Mixpanel on Facebook?
Yes. We have a Facebook integration guide that can give you further details.
Why does it say there are no events today?
Mixpanel uses UTC time, so the day ends at 4pm PST. This means that at 4pm PST we start counting events for a new day, and the count will start out at zero.
Can I delete a funnel? Can I delete an event?
No, you can't delete funnels or events. However, we only show funnels and events that you have used recently. If you stop sending data to an event, it will stop showing up on your reports after two weeks.
Can I host the js file myself?
If page load time is an issue, you can consider hosting it yourself. However, we update our code occasionally, so make sure you read our blog for announcments to stay up to date.
Is the live chat a bot?
The initial message is automated if one of us is online. If you respond, your message is forwarded to our chat clients.
I hit the server but my data is not showing up. Why?
If the server response to your API request is 0:
Your API request was in the wrong format, so your data was not tracked.
If the server response to your API request is 1:
Our servers occasionally undergo a maintenance period during which data is not processed in real-time. In these cases, you will notice a delay before your data is available.
How are super properties stored?
As cookies stored by your users' web browsers.
