Mixpanel support is normally open Monday – Friday from 9am – 6pm Pacfic Time. During the Winter Holidays we will be operating on a somewhat reduced schedule, with the following closures:
- Friday, December 19th – Support will close at 12pm Pacific.
- Wednesday, December 24th – Support will close at 3pm Pacific.
- Thursday, December 25th – Support will be closed for the day.
- Thursday, January 1st – Support will be closed for the day.
Additionally, from December 25th – January 2nd we will not be providing support over live chat, due to reduced staff availability. You should address all support queries during this time to firstname.lastname@example.org. Live chat will be back in operation starting Monday, January 5th.
It has been a real pleasure working with you this year. We sometimes feel spoiled at Mixpanel, our customers are some of the smartest people in the industry and it’s great fun to support you. We look forward to continuing to work together in 2015!