German-based TV streaming service, TV Spielfilm, used Mixpanel to get deep user insights that would help drive product growth and encourage more consumers to pay for a subscription.

15% increase in paid usersncrease in conversions for first-time customers
2X increase in conversions for first-time customers
More streams per user

Mixpanel is one of our key tools because it gives us focus and the ability to dial in on the metrics and initiatives that can make the biggest impact on our business.

Carina Schwarzmueller, Business Intelligence Manager/Business Analyst at TV Spielfilm LIVE
Company

TV Spielfilm began as a biweekly program guide on television and has since expanded into an internet portal, mobile apps, and live streaming, so its audiences can get complete TV programming when they want. A branch of Hubert Burda Media, TV Spielfilm LIVE was one of the first to launch a TV streaming service in Germany.

Goals

As one the first TV streaming service in Germany, TV Spielfilm wanted a strong analytics product to help its team hit their goals while launching its digital subscription. Carina Schwarzmueller, Business Intelligence Manager & Analyst at TV Spielfilm LIVE, was put in charge of creating the team’s data infrastructure to provide insights that would drive growth. She enlisted the help of Finc3, an analytics and performance marketing consulting company, and one of Mixpanel’s Premier Solution Partners. With Finc3’s help, Carina and her team learned what KPI’s matter most for streaming services, and as a result, they were able to work towards their goals with a clear sense of direction for their lean team.

Solution
Adding in Mixpanel

Finc3 advised TV Spielfilm LIVE to choose Mixpanel because they needed reliability in cross-platform user tracking to understand viewership across their website, mobile apps, and smart TV apps. Mixpanel proved a strong fit and neatly tied together all interactions under one user ID. With a complete view of their users’ interactions across devices, they were able to drive additional streams and increase the likelihood of free users converting to paid.

Optimizing the free-to-paid conversion

Initially, TV Spielfilm LIVE had two kinds of products: a free tier with gated content, and a premium tier that was free for the first month and €9.99 every month after. The company discovered in its Mixpanel funnel report that premium customers use the product more often and for a longer timeframe than free users. 

Realizing that the premium product offers much more value to the customer and is a real alternative to classical cable TV, the team decided to deprioritize the free tier. This allowed them to reallocate funds and resources to the paid tier—ultimately adding considerable value. By removing the free tier, the company’s paid user base grew by 15% and the rate of first-time visitors purchasing a subscription nearly doubled. The team was also able to redeploy resources to focus on improving the paid channel.

Driving streams per user with catered content

By examining their total streams in Insights, the team saw that sports and news shows were outperforming other content. What’s more, users who were in their one-month free trial were more likely to be retained if they were watching sports and news content. Based on these discoveries, they adjusted their content portfolio, adding two new channels, both of which became huge hits. As a result, the team’s streams per user have increased.

Results

With the help of Mixpanel, TV Spielfilm LIVE was able to increase its paid user base, double first-time subscribers, and increase streams per user. Going forward, the company is using Signal to learn what metrics are indicative of potential churn for its paid subscribers. It’s also looking at key metrics like the number of streams, the duration of time watched, and the number of devices used. “We’re really excited to do more with Mixpanel,” said Carina, “and Finc3 has been an invaluable source of knowledge as we continue to scale.”

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