How do I send custom parameters like emoji in my push notifications?

You can utilize the "Custom Data" JSON payload in Mixpanel's push notification builder to send customized push notifications that contain emojis, sounds, alerts, icons, titles, or deep links. ...

Authenticating Mixpanel email with DKIM & SPF

DomainKeys Identified Mail (DKIM) is an email authentication standard intended to let organizations take responsibility for messages sent from their domain. You can read more about it on ...

Can I set up a campaign to send to users multiple times or every time they do a certain action?

Mixpanel notifications are automatically set up to be delivered only once to a user for a given campaign. The primary goal of Mixpanel’s notifications feature is re-engagement or ...

Why aren't my push notifications sending?

Sending push notifications is a powerful way to re-engage and connect with your users. If you are having trouble setting up push notifications, make sure: 1. Your Mixpanel ...

How do I customize my web in-app notifications?

With web in-app notifications, you can use our native JavaScript library to deploy targeted notifications to your users within their browser. By simply integrating Mixpanel with JavaScript you ...

How can I create a custom unsubscribe page?

By default, Mixpanel directs users who click on the unsubscribe link from emails to a Mixpanel-hosted unsubscribe page. This page runs a script that sets a people property ...

Why is my GCM API key invalid?

There are a couple reasons why your GCM API key was rejected when entered into Mixpanel. During the setup process, first make sure that you are correctly creating ...

Why are users not sent my notification?

Each user profile can only receive a specific notification once. If the user targeted has already received the notification in question they will not be eligible again. In ...

Why is my in-app notification blank?

Mixpanel’s in-app notifications cannot support formatted text. If you paste formatted text into the notification builder, the preview will render perfectly. However, when the notification opens in the ...

How do I track push notification open rate?

One issue of interest when sending push notifications on iOS or Android is tracking the open rate of a push notification sent. Tracking push open rate is not ...

How do I send a notification based on whether the user opened a previous notification?

Mixpanel allows you to target users with a new notification based on whether or not they’ve opened a previous email or push notification as long as: The previous ...

Can I revert to a previous version of a notification?

Once an update to a notification has been saved, unfortunately, it is not possible to revert to a previous saved version of that notification. The support team at ...

Can I send notifications via Mixpanel using an API instead of via the UI?

At this time, Mixpanel notifications may only be sent via the Mixpanel UI; there is no inbound API available to programmatically trigger Mixpanel notification campaigns. The reason for ...

How do I manually unsubscribe a single user or many users in bulk?

Follow these instructions to manually unsubscribe users from receiving Mixpanel email notifications. Manually unsubscribe a single user 1) Find the user you wish to unsubscribe from all Mixpanel ...

How do I add dynamic content or custom fields to my notifications?

Deliver personalized messages to your users by adding properties stored in people profiles to your Mixpanel notifications. You can use any people property in your project to add ...

How can I view unsubscribe data for my notifications over time?

When users unsubscribe from Mixpanel email notifications, it gets tracked as a people property ( $unsubscribed ) with a value of “True” stored on users’ people profiles. Since ...

How do I see a list of people who have unsubscribed from receiving my notifications?

See which users have an $unsbscribed property on their people profile (i.e., they have unsubscribed from receiving Mixpanel email notifications) via Explore. Navigate to Explore Under Filters, select ...

Are notifications free, and how many can I send?

There is no limit on sending these types of notifications per-se (i.e., there is no per notification charge or extra fee) for sending push and email notifications. However, ...

How do I manage unsubscribe requests if I'm using multiple notification platforms?

If you use Mixpanel notifications as well as a different product to send other notifications (like transactional notifications), you may want to make sure that user unsubscribe preferences ...

Why is the number of users targeted different between using Explore and Notifications even though I’m using the same filter?

When creating a notification from the Notifications tab, Mixpanel automatically filters out users that do not qualify. For example, for push notifications, that means they don’t have a ...

How can I control when my mobile in-app notification shows?

By default, mobile in-app notifications will show immediately when your app loads. However, it is possible to customize this behavior and control exactly when an in-app notification appears. ...

What kind of data does Mixpanel capture for notifications sent and notifications opened?

Certain types of Mixpanel notifications will automatically send Notification Sent and Notification Open events, as well as properties with those events, so you can analyze the effectiveness of ...

Why do I see PENDING VERIFICATION on my email campaign?

Upon creation of a new email campaign or upon sending a one-off email, you will be required to verify ownership of your reply-to email address. Emails will not ...

How do I send more SMS than the Mixpanel 1,000/month limit?

Mixpanel will cover the costs of sending SMS Notifications for the first 1,000 SMS sent each month. Once you’ve passed the 1,000 SMS/month limit, you can continue to ...

How can I track email notification open rate?

To track email notification open rate, simply select the “Track email open rate” option on the Compose Message step when creating your campaign: Background: How exactly does Mixpanel ...

Why aren’t Mixpanel notification emails encrypted, causing the red padlock flag in Gmail?

Mixpanel notification campaigns are intended to be marketing and engagement emails without any sensitive information, so at this time, we do not offer TLS or SSL encryption options ...

How do I programmatically disable In-App Notifications or restrict them to show only on certain pages or screens?

By default, Web In-App notifications will automatically show once a qualified, targeted user is identified on a page, no matter which page of your site they are on. ...

How does Mixpanel manage push tokens when they are invalid or when the app has been uninstalled?

When you send an iOS push Notification to an invalid token, Mixpanel takes different actions depending on the error returned: 410 response of expired topic: The invalid token ...

How can I target notifications based on dates?

Mixpanel is built to allow you to deliver notifications to users at the perfect time. Send in custom date Properties to deliver notifications to users based on a ...

Why are my Mixpanel email notifications marked as spam, and how do I prevent it?

Mixpanel uses a tiered-ip system to prevent any of our IP's from getting listed as spam by major email providers, but there are certainly extra steps you can ...

Can I use Events to target In-App Notifications, Surveys, and A/B testing?

At this time, Event-triggered Notifications are only available for Email, SMS, Push, and Webhook Notifications. In-App Notifications, Surveys, and A/B testing operate off a different API that leverages ...

Why are my Mixpanel email Notifications getting clipped?

When your Mixpanel email Notifications get clipped, your users will have to click a link to see your message in its entirely: Email clipping is caused by email ...

How do I send a push notification that contains both an emoji and a deep link?

Both emojis and deep links are handled through the Custom Data field in the Notification editor, and it is certainly possible to configure your push notification to contain ...

How can I customize the phone number from which Mixpanel sends SMS Notifications?

At this time, there is no way from within the Mixpanel UI to customize the SMS Notification phone number. Mixpanel partners with Twilio to send SMS Notifications; Twilio ...

How do I deep link a user to a specific activity from an Android push notification?

Deep linking a user to a specific activity based off an incoming push parameter is possible via the custom JSON payload and adding an intent filter to your ...

How can I stop or modify my notification campaigns while I’m blocked from accessing my account?

If you have lost access to your account due to a billing issue or going over your free account quota, your notification campaigns that you have set up ...

How can I track the links included inside my Mixpanel email notifications?

Mixpanel allows you to easily track open rates of email notifications with one click. But because there is no way to execute JavaScript within an email, tracking click-through ...

Can I customize the interval at which data gets flushed to Mixpanel on mobile?

Both the Mixpanel iOS and Android libraries employ queueing to optimize battery and data use on the end user’s device. Events and People data sent to Mixpanel gets ...

Why does a user’s activity feed say they received a push notification multiple times?

Mixpanel notifications are automatically set up to be delivered only once to a user for a given campaign. Push notifications, however, are delivered once per device token stored ...

Are Mixpanel surveys available for web?

At this time, surveys are currently available with Mixpanel’s mobile libraries only (Android and iOS). If you want a prompt to appear on your site for a survey, ...

Why does my project have duplicate profiles or why are users receiving my notifications more than once?

Mixpanel notifications are automatically set up to be delivered only once to a user for a given campaign with the exception of push notifications, which are delivered once ...

How do notification analytics work?

Access the Analytics icon next to each notification or campaign you create to see metrics about that notification and help determine its effectiveness and reach. The Analytics icon ...

Does Mixpanel integrate with Firebase Cloud Messaging (FCM)?

At this time, Mixpanel’s Android push services leverage Google Cloud Messaging (GCM) instead of Firebase Cloud Messaging (FCM). Mixpanel does plan to transition push infrastructure to FCM in ...

How do I insert an external web link into an iOS push notification?

Mixpanel’s iOS push notifications allow for deeplinking a user to a web link. To do so, use a custom JSON payload in the Push builder and modify the ...

How can I send a notification or analyze my users based off of Survey responses?

Mixpanel Survey answers are not automatically accessible outside of the Surveys report. However, it is possible to manually store responses as People Properties in order to conduct further ...

Why are my in-app notifications dismissing unexpectedly after one second?

In-app notifications will attempt to render upon being received from Mixpanel’s server when the app is opened. They can be unexpectedly dismissed when there's a segue or change ...

Can I adjust the display time of mini in-app notifications??

Mini in-app notifications’ display time and customization ability are slightly different depending on which platform you’re targeting: iOS On iOS, the default display time for mini in-app notifications ...

Why are iOS device push tokens being removed when we try to send push notifications?

When Mixpanel removes push tokens from the iOS Devices Property, it means they are no longer valid for the certificate you have added to your project. This most ...