How can I export my people profiles into a CSV?

People profiles currently cannot be exported via the Mixpanel UI; however, you can easily export your people profiles either: Within Mixpanel using one simple query in JQL. In ...

How is retention calculated?

The retention calculation in Mixpanel is designed to create a normalized, actionable metric to assess user engagement over arbitrary periods of time. It is our implementation of what ...

How are funnels calculated?

Your customers must complete the steps you designate in your funnel in loose order. Loose order means that a customer can engage in other actions in between funnel ...

How does Mixpanel treat numbers?

There are lots of uses for sending numbers to Mixpanel, especially in Segmentation reports. Let's say you were instrumenting a music sharing site, and with every “song played” ...

What timezone does Mixpanel use? How can I change it?

By default, Mixpanel will set your project timezone to Pacific. However, you can change it to any timezone you'd like by clicking the gear icon in lower left-hand ...

What is "Last Seen"?

“Last Seen” ($last_seen) is a reserved People property that records the date of the most recent update to a given People profile. This property is not automatically updated ...

Why are my events out of order in Live view or a user’s Activity Feed?

Events in Live view and in the Activity Feed may sometimes appear out of order (i.e., an event that occurs after another event is listed first); for example: ...

How can I track cohorts or custom groups of users?

Create specific groups of users, or cohorts, by making a Custom Event within Mixpanel. Custom Events allow you to define a group of users based on existing events ...

How do I track users if they are part of multiple organizations?

If your business has users who are part of multiple organizations, tracking them can be tricky, as you ideally want to include them in data about each organization, ...