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1Flow

Convert and engage more users by understanding what they want and how they feel, using 1Flow - a popular in-app survey and messaging platform for Mobile and SaaS businesses.

Categories
Customer Success, Messaging and Marketing Automation, Onboarding / Walkthrough, Surveys, User Experience
Collections
Cohorts out of Mixpanel, Events into Mixpanel
Resources
Support

Developed by: 1Flow Team

Support Email: support@1flow.ai

About 1Flow

1Flow is an easy-to-use - yet powerful - in-app surveys and messaging software.

Using 1Flow, you can reach users in-the-moment while they are interacting with your website or application, to collect highly contextual user insights that help you improve your product offering and customer experience.

1Flow makes it easy for you to run:

  • Net Promoter Score (NPS) Survey
  • Customer Satisfaction (CSAT) Survey
  • Customer Effort Score (CES) Survey
  • Product Market Fit (PMF) Survey
  • Feature Satisfaction and Feedback Form
  • New Feature Announcements
  • Personalized Promotions

The best part? After a fast 30-minute integration, you will be able to manage surveys and messaging campaigns without needing an engineer.

1Flow and Mixpanel

Qualitative insights and user data collected in 1Flow can be continuously streamed into your favorite analytics tool. This allows you to understand your customers across their entire journey, and truly delight them with better products and messaging.

In addition, you can also send user cohorts from Mixpanel into 1Flow to target the right users at the right time to collect qualitative insights.

The best part? The insights you collected will be streamed back into Mixpanel, allowing you to conduct deeper analysis to understand your customers' journey.

In summary:

  • 1Flow generated events, such as survey answered and message opened, can be continuously streamed into your Mixpanel projects.
  • Mixpanel user cohorts can be continuously synced to 1Flow to define target audiences for surveys and messaging.

All you need to do is provide 1Flow with your Mixpanel token. No engineering work is required.

Use cases

  • Sync Mixpanel Cohorts to 1Flow

    Continuously sync user cohorts created in Mixpanel to 1Flow, and use these cohorts to target the right users at the right time to conduct in-product user research. Understand how your loyal customers feel and why some users drop off from the funnel. Armed with user insights, you can now grow your products quickly with confidence.

  • Track events when users answer 1Flow surveys

    1Flow<>Mixpanel integration automatically tracks "1Flow survey answered" event for each answer to survey questions, so you can track how user sentiments trend over-time and optimize your response rates. Combine the quantitative data with the qualitative insights in your favorite analytics tool to see trends and unlock growth.

  • Update user traits with survey answers

    1Flow's data logic feature allows you to set user's survey answers as user traits and save them automatically to Mixpanel. This allows you to easily segment users by their sentiment scores (e.g. NPS score) and unique data attributes (e.g. use cases, personal preferences) collected using 1Flow.