Collections
  • Events out of Mixpanel
Categories
  • CRM
  • Customer Data Platform
  • Customer Success
  • Implementation
  • Onboarding / Walkthrough

The customer platform for a new generation of businesses

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Mixpanel and Planhat

You can connect your Mixpanel data to Planhat and leverage product usage insights without going through additional work to set up tracking script or to push data via API.

Use Cases

Automatically respond to changes in usage

Create a workflow that kick-offs when usage drops below a certain threshold or percentage change. You can design the action, all the way from a nudge or reminder to a sequence of education, enrolment in learning courses or escalation.

Identify upsell opportunites

Use product usage to identify upsell opportunities, create automated workflows to e.g. create opportunities and notify your sales team, send tailored emails and collateral or kick off a manual process.

Identify power users and turn them into advocates

Product data allows you to understand who at your company uses the product the most, and you can build workflows and processes to nurture them into advocates, leverage them for references, case studies etc

Get a deeper understanding of your customer

Whether going into a meeting or preparing a proposal for expansion, understanding how your customer leverage (or do not leverage) your product will give you key insights to steer towards your objectives

Uncover pain points before they become an issue

Changes in product data gives you cues to areas to dive deeper into, and uncover things that might be an issue if left untouched.

Media

Ready to connect with Planhat?