Run a more efficient operation
Solve customer problems quickly, identify and address product pain points, and quantify your support team’s impact.
Close tickets faster
Increase customer satisfaction by gathering details upfront and then solving a problem with just one email.
Build better products
Provide strategic feedback to other teams by filing more accurate reports and tracing customer pain points to specific features.
See what Mixpanel and Zendesk will help you discover about your users.
Get set up in minutes without relying on engineering resources. With just three clicks, you will be able to see user data in Zendesk and run queries across datasets in Mixpanel.Learn more
View Mixpanel user data in Zendesk
See customers’ behavior, app version, and account status to understand what drove them to submit a ticket—all without leaving Zendesk.Learn more
Now, the Support team has the information we need to triage user concerns and questions. Mixpanel built a seamless integration into our workflow, and continues to be our primary go-to in viewing the metrics, details, and other information necessary to make sure we can be efficient and expeditious in our customer support.Hala Sawalha Head of User Support, Hinge
With Mixpanel's Zendesk integration our CX experts have all the data they need in one place to quickly understand the problems they are solving, and to empathize with our customers. Lemonade innovates quickly and aligns product priorities based user feedback, so our teams look to Mixpanel to help surface not only what our customers need in the moment, but also what they'll want us to iterate and ship down the road.Gil Sadis Head of Product, Lemonade
Mixpanel data within Zendesk gives each support agent the valuable insights to provide more empathetic and personalized responses and solutions for our customers. Mixpanel's integrations have also helped our team in two essential areas: replying to user inquiries faster, and filing more accurate bug reports and feature requests for our Engineering and Product teams without asking for details we already have.Polly Applegate Head of Community, Depop
These days, first impressions are make-or-break for brands. Whether customer service is expressed through email, social media, or through a phone call, user insights can give agents the confidence and data they need to close tickets faster, provide memorable experiences, and ultimately discover areas to improve the business.Billy Robins Director of Technology Alliances, Zendesk
Learn how users engage with your products, experiences, and campaigns so you can make them better.
Use our deep knowledge to benchmark success
We analyzed aggregated data from 1.3 billion unique users globally across four industries. See how your products stack up.View report
What we're reading
Mixpanel support wants to know the question behind your question
Learn how Mixpanel's support team uses Mixpanel and Zendesk to see the full customer journey and help diagnose issues.
Lemonade drives 6x growth with Mixpanel's user insights
Learn how Lemonade uses Mixpanel to measure, optimize, and allocate time and resources.
Companies like yours are acting now on user insights to grow their business and empower their teams to be data-driven every day. Let us show you what Mixpanel can do for you.