3 Session Replay updates: New ways to uncover the ‘why’
Modern product teams need more than metrics to truly understand users; they need to see what they experience.
That’s why when we released Session Replay in Mixpanel a year ago to integrate quantitative insights with qualitative data and reports, it immediately became an essential part of our customers’ workflows (and even our own teams’) to bring empathy, speed, and confidence to every decision.
Today, we’re announcing some updates to Session Replay to make that complete understanding of user behavior faster, smarter, and more connected than ever.
What’s new in Session Replay
AI Summaries: Get the TLDR of replays
Sifting through hours of session replays to find critical moments can be a huge time sink. Our new AI Summaries feature automatically highlights key moments and condenses lengthy replays into easy-to-digest summaries.
What sets us apart? Our AI summaries are powered by your governed event data, ensuring unmatched accuracy and relevance, unlike other tools that rely solely on replays. This saves you hours of manual watching, getting you to empathy and understanding faster at scale.
Frustration Signals: See where users struggle and quantify it
Ever wonder where your users are getting frustrated or confused in your product?
With Frustration Signals, you can stop guessing. We've introduced Rage and Dead Clicks detection, surfacing these critical moments not just in Session Replay, but as quantifiable events in your reports.
This means you can identify friction points visually and then track them as trends, combining emotional signals with data precision to truly understand user pain points.
Heatmap Comparison Mode: See experiences side-by-side
Experiments and A/B tests are crucial, but understanding the nuanced differences in user behavior between variants can be tricky.
Our new Heatmap Comparison Mode allows you to view side-by-side heatmaps of different experiment variants, audience segments, or device types.
This visual comparison speeds up experiment validation, helping you quickly identify which experiences are performing best and why and, ultimately, optimize your UX with confidence.
Why teams choose Mixpanel's Session Replay
See what your users see: Numbers tell you what’s happening, and Session Replay shows you why. Watch real user sessions across web and mobile to spot friction points, visualize patterns, and build empathy for your customers.
Replays in reports for faster decisions: Jump straight from charts to replays to understand the full story behind your metrics. No more guesswork—just context, clarity, and speed in every decision.
Supercharge your analytics: Use replays to reproduce issues confidently, add visuals to event descriptions, and compare full user experiences in experiment variants to better understand what drives impact.
Experience Session Replay
Ready to see how Mixpanel can transform your understanding of user behavior? You can try Session Replay in Mixpanel now for free to see how Mixpanel helps you connect what users do with why they do it.
With Session Replay, every metric tells a story, and every story leads to better products.