This Policy explains how personal information collected about our business customers on www.mixpanel.com and www.datadrivenemail.com ("Sites") is used and disclosed by Mixpanel and its subsidiaries and affiliated companies ("Mixpanel" or "We").
Mixpanel complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Mixpanel has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the "Principles"). To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
We collect information primarily to provide better services to all of our customers. We collect information you provide us on our Sites such as your name, email address, postal address, phone number, fax number, company name, credit card payment information and demographics. We may also obtain information from other sources and combine that with information we collect on our Sites.
When you visit our Sites, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites. We also collect information about how you use Mixpanel's product.
Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites and could remove cookies used for opt-out of tracking, including our Mixpanel opt-out cookie. If you would like to opt-out of our use of the Mixpanel cookie for tracking on our site, click here.
Mixpanel does not respond to "Do Not Track" browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites or use the Mixpanel service.
Mixpanel retains your data while you are a customer and will delete your information within 12 months of either party's termination of the Terms, upon written request.
We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Sites as described in this Policy or on our Sites. For example, we may use your information to:
Mixpanel may store and process personal information in the United States and other countries. By using our services you consent to this transfer of your personal information.
We do not share your personal information with third parties without your consent other than:
We may also share aggregate or deidentified information derived from your personal information.
Mixpanel takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the Mixpanel website and Mixpanel Services with the consent of your parent or legal guardian.
You may opt out of receiving promotional emails from Mixpanel by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Mixpanel projects or our ongoing business relationship. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing email@example.com. Mixpanel will respond withing ninety (90) days to any request to delete your information. Individuals who have provided information to Mixpanel's customers must send requests to change or delete such information to the particular Mixpanel customer.
Mixpanel may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.
For complaints that cannot be resolved between Mixpanel and the individual concerned, Mixpanel has agreed to participate in the Better Business Bureau EU Safe Harbor independent dispute resolution program. Individuals who submit a complaint or concern to Mixpanel but who do not receive acknowledgement from us or who think the complaint or concern has not been satisfactorily addressed should then contact the Better Business Bureau to participate in its dispute resolution procedure.
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor 3033 Wilson Boulevard, Suite 600
Arlington, VA 22201 U.S.A.
In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against Mixpanel regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.