Mixpanel complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Mixpanel has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the "Principles"). To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
We collect information in various ways when you use our Sites, Applications and Services.
We collect information you provide us voluntarily. For example:
We automatically collect certain information via technology:
In general, we use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Sites and Application(s) as described below and described elsewhere in this Policy to:
User Feedback. We often receive feedback and comments from users who have had positive experiences with our Services. We may post user feedback on the Sites from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name and a profile picture along with your feedback, we will obtain your consent prior to posting your name with your feedback.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Application and Site navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
We do not share your personal information with third parties without your consent other than:
Mixpanel takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
We do not intentionally gather personal information for visitors who are under the age of 13. If a child under 13 submits personal information to Mixpanel and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: firstname.lastname@example.org.
Email Communications. You may opt out of receiving promotional emails from Mixpanel by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Mixpanel projects or our ongoing business relationship.
Changing or Deleting Your Personal Information. Mixpanel retains your data while you are a customer and will delete your information upon written request. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing email@example.com. Mixpanel will respond within ninety (90) days to any request to delete your information. Individuals who have provided information to Mixpanel's customers must send requests to change or delete such information to the particular Mixpanel customer.
Applications. You can stop all collection of information by an Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Do Not Track Signals. Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communications. There is no standard that governs what, if anything, websites should do if they receive these signals. Mixpanel currently does not respond to "Do Not Track" browser signals or similar mechanisms. If and when a standard is established, we may revise our policy on responding to these signals. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites or use the Mixpanel Service.
Mixpanel may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Sites, Applications or Services after such changes have been published to our Policy will constitute your acceptance of such revised Policy.
For complaints that cannot be resolved between Mixpanel and the individual concerned, Mixpanel has agreed to participate in the Better Business Bureau EU Safe Harbor independent dispute resolution program. Individuals who submit a complaint or concern to Mixpanel but who do not receive acknowledgement from us or who think the complaint or concern has not been satisfactorily addressed should then contact the Better Business Bureau to participate in its dispute resolution procedure.
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor 3033 Wilson Boulevard, Suite 600
Arlington, VA 22201 U.S.A.
In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against Mixpanel regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.