Mixpanel participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Mixpanel is committed to subjecting all personal information received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Mixpanel is responsible for the processing of personal information it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Mixpanel complies with the Privacy Shield Principles for all onward transfers of personal information from the EU, including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Mixpanel is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Mixpanel may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Mixpanel complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from Switzerland. Mixpanel has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Mixpanel’s certification, please visit https://safeharbor.export.gov/swisslist.aspx.
We collect information, including personal, information in various ways when you use our Sites, Application(s) and Services. As used in this Policy, “personal information” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, mailing address, and email address.
We collect information, including personal information, you provide us voluntarily. For example:
We automatically collect certain information via technology:
In general, we use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Sites and Application(s) as described below and described elsewhere in this Policy to:
User Feedback. We often receive feedback and comments from users who have had positive experiences with our Services. We may post user feedback on the Sites from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name and a profile picture along with your feedback, we will obtain your consent prior to posting your name with your feedback.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Application(s) and Site navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Our Policy does not cover any third party services. To learn about those third parties' privacy practices, please read their privacy policies.
We do not share your personal information with third parties without your consent other than:
With respect to our analytics platform, Mixpanel collects information under the direction of its customers (the data controller), and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
Mixpanel has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the Mixpanel’s customer (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal information we process on behalf of our customer for as long as needed to provide services to our customer. Mixpanel will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Mixpanel maintains commercially reasonable administrative, technical, and physical safeguards to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. However, no transmission over the internet is 100% secure. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
We do not intentionally gather personal information from visitors who are under the age of 13. If you are under the age of 13, you are not permitted to submit any personal information to us. If we learn that a child under 13 submits personal information to Mixpanel we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: firstname.lastname@example.org.
Email Communications. You may opt out of receiving promotional emails from Mixpanel by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Mixpanel projects or our ongoing business relationship.
Changing or Deleting Your Personal Information. Upon request Mixpanel will provide you with information about whether we hold any of your personal information. Mixpanel retains your data while you are a customer and will delete your personal information upon written request. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing email@example.com. Mixpanel will respond within a reasonable timeframe to any request to delete your information. Individuals who have provided information to Mixpanel's customers must send requests to change or delete such information to the particular Mixpanel customer.
Applications. You can stop all collection of information by an Application(s) by uninstalling the Application(s). You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Do Not Track Signals. Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communications. There is no standard that governs what, if anything, websites should do if they receive these signals. Mixpanel currently does not respond to "Do Not Track" browser signals or similar mechanisms. If and when a standard is established, we may revise our policy on responding to these signals. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites or use the Mixpanel Service.
Mixpanel may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Sites, Application(s) or Services after such changes have been published to our Policy will constitute your acceptance of such revised Policy.
In compliance with the Principles, Mixpanel commits to resolve any complaints about your privacy and our collection, use, or disclosure of your personal information. If you have any inquiries or complaints regarding this Policy or our compliance with Privacy Shield, you should first contact Mixpanel at:
Individuals who submit an inquiry or complaint to Mixpanel but do not receive acknowledgement from us or think the complaint or concern has not been satisfactorily addressed please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company.
Under certain conditions, more fully described here, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against Mixpanel regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.
In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against Mixpanel regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.