PARTNER WITH MIXPANEL THROUGHOUT YOUR ANALYTICS JOURNEY

Mixpanel’s professional services ensure your continued success with user analytics—from implementation to ongoing customer support and technical consultation.

Benefits of Mixpanel professional services

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    Reduce time to business impact

    Get up and running in as little as 60 days. Our technical resources and implementation framework drive an accelerated return on investment.

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    Set your entire team up for success

    Learn best practices and receive custom trainings from experts in your industry. We provide in-depth guidance to both technical and business users.

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    Adapt as your needs change

    We help you stay ahead of new KPIs and feature releases by aligning your implementation with the business questions you need answered.

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    Get help whenever you need it

    Mixpanel’s award-winning Support team is always on hand to answer your toughest technical questions.

What Customers say

Over the past few years, we have dealt with dozens of data vendors and none of them compare to the level of support that the Mixpanel Success team delivers. Our CSM and SA are top-notch and a pleasure to work with – I hope that we can continue working with them in the future as they maximize our chances of success in terms of using customer insights to drive incremental sales.

Answers have always been spot on, technically detailed, thorough and custom tailored to the question at hand. As a customer, I get a lot of comfort from the deep understanding of the product that everyone at Mixpanel has. We have had dramatically different experiences with other SaaS providers that offer comparable services. Investing in new employee training to ensure a high level of support really sets Mixpanel apart.

They did a great job teaching the team how to leverage the various reports and handled a lot of random questions thrown their way. We're really excited to have our CSM and Solutions Architect in the fold as we try to maximize our investment in Mixpanel.

I’m extremely satisfied with the Mixpanel Success team. They’re very professional, proactive and helpful, as well as smart, organized and prompt in addressing all our questions. They’ve played an instrumental role from day 1!

It's been a pleasure working with the Mixpanel team. They are extremely knowledgeable and are team players.

They are supportive, looking to find solutions that we need, advising on how to use new features...

Our track record of results

  • 90% agree Success Services add “a lot of value”
  • 95% customer satisfaction on support tickets
  • 3x increase in implementation success rate with services
  • Stevie Award for Sales & Customer Service in 2017 and 2018

Services methodology across the customer lifecycle

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Plan
  • Identify stakeholders
  • Review business objectives
  • Build implementation spec
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Implement
  • Architect implementation
  • Ensure data accuracy
  • Push to production
  • Product training
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Train
  • Custom training
  • Deep use case exploration
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Optimize
  • Review data against business objectives
  • Refine implementation to track product improvement
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Discover
  • Extend insights to new products and teams

Components of a strategic engagement

Mixpanel offers a variety of service levels. The resources available to you include:

TEAM

  • Implementation Manager
  • Customer Success Manager
  • Solutions Architect
  • Data Analyst
  • Executive Sponsor

SERVICES

  • Training and strategy
  • Email, phone, and live chat support
  • Custom reporting and dashboarding
  • Uptime SLA
  • Engineering support for urgent escalations
Sunrun employees analyzing Mixpanel data
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Adam Smith, Digital Director, Sunrun
Want a free consultation?

Whether you’re looking for a point of contact or a tight partnership across many business units, we can help. Contact us and we’d be happy to help you identify a package that meets your needs.